It’s common for emails (especially automated training sequences, newsletters, or course reminders) to accidentally land in spam/promotions folders or get blocked completely. Here’s exactly what to do, step-by-step, for the most popular email providers:

For Gmail (gmail.com or Google Workspace)

  1. Check Spam and Promotions tabs Open Gmail → Look in the “Spam” folder and the “Promotions” tab (and “Updates” tab if you have it enabled).
  2. Mark as “Not spam” Open one of our emails → Click the “Report not spam” button at the top. This trains Gmail to deliver future emails to your Primary inbox.
  3. Create a filter so it never happens again
    • Search for emails from our sending address in**@************ng.ca

      It’s common for emails (especially automated training sequences, newsletters, or course reminders) to accidentally land in spam/promotions folders or get blocked completely. Here’s exactly what to do, step-by-step, for the most popular email providers:

      For Gmail (gmail.com or Google Workspace)

      1. Check Spam and Promotions tabs Open Gmail → Look in the “Spam” folder and the “Promotions” tab (and “Updates” tab if you have it enabled).
      2. Mark as “Not spam” Open one of our emails → Click the “Report not spam” button at the top. This trains Gmail to deliver future emails to your Primary inbox.
      3. Create a filter so it never happens again
        • Search for emails from our sending address in**@************ng.ca
        • Click the three dots → “Filter messages like these”
        • Click “Create filter” → Choose “Never send it to Spam” and “Always mark it as important” (optional) → Create filter.
      4. Add us to your contacts Open one of our emails → Click the sender name → “Add to contacts” (this gives the highest delivery priority in Gmail).

      For Outlook.com, Hotmail, Live, or Microsoft 365

      1. Check Junk/Spam folder Go to the “Junk” folder and look for our emails.
      2. Mark as “Not junk” Right-click the email → Junk → “Not junk” (or “Never block sender”).
      3. Add to Safe Senders list (recommended)
        • Go to Settings (gear icon) → View all Outlook settings → Mail → Junk email
        • Under “Safe senders and domains,” click “Add”
        • Enter our sending domain (e.g., @femdomtraining.ca or the exact from address, in**@************ng.ca) → Save.
      4. Turn off Focused Inbox (optional but often helps) Settings → Mail → Layout → Turn off “Focused Inbox”.

      For Yahoo Mail

      1. Check the Spam folder.
      2. Open our email → Click “Not Spam” at the top.
      3. Add to contacts: Open the email → Click the sender → “Add to contacts”.

      For AOL Mail

      Same as Yahoo (they use the same system): Mark as Not Spam and add the sender to contacts.

      For ProtonMail, iCloud Mail (@me.com/@icloud.com), GMX, Zoho Mail, or most other free providers

      1. Check Spam/Junk folder first.
      2. Open our email and mark it as “Not spam” or “Safe.”
      3. Add the sender (or the entire domain, e.g., in**@************ng.ca) to your contacts/address book — this is the single most effective fix on almost every provider.

      Extra tips that work everywhere

      • Search your entire mailbox for our name or the exact from address — sometimes emails land in “Promotions,” “Social,” “Updates,” or “Forums” tabs.
      • Whitelist these common sending services we use in**@************ng.ca
      • If you’re using any third-party spam filter (e.g., SpamAssassin, CleanTalk, corporate filters), ask your IT team to whitelist our domain.

      After doing the steps above, send yourself a test email (or reply to one of ours) and you should start receiving the training sequence again within minutes.